The Tender Specialist has an active participation with the UK and wider sales team to push and grow business, ensuring customer requirements and expectations are met by the Company.
Provide technical understanding, advice and support to sales representatives, distributors/resellers and customers during the sales process to resolve requests regarding product / service technical issues and to increase the benefits derived from the organisation's products and I or services.
Help wider business critical tasks such as KPI reporting, tender project management and submissions, Product Notifications and Customer Stock Control Management.
Duties & Responsibilities
- Has main accountability for ending the technical aspect of tender responses in-line with the submission date.
- Has full accountability for reviewing tender clarifications, adjusting tender submissions as needed and informing the wider team of any sales/technical/business impact.
- Support Contracts Administration Manager in retrieving and submitting tender submissions.
- Assist Contracts Administration Manager in organising Tender Kick-Off meetings with the wider commercial organisation to ensure team alignment.
- Assist with the data review, submission and collation of Key Performance Indicator reports to business partners with the requirements defined by the Field Service Manager and Contracts Administration Manager.
- Deploys and collates stock checks at customer sites as required by the business.
- Deploys Lot Switch notifications to customers and submits data to the local and HQ teams as required.
- Acts as a mentor for new starters within the team and ensures training is completed in line with the on-boarding plan assigned by HR / Product Marketing & Application Manager to the minimum acceptable standards required.
- Develops, implements and provides training to Internal & External customers.
- Assist the Sales team with pre and post sales technical activities such as on-site product presentations and demonstrations, and participate at exhibitions as requested.
- Understands the unique medical technology, application and maintenance of the Company’s products.
- Provides technical and scientific support for the installation, implementation and maintenance of the clinical system range at customer sites, assisting in evaluation and validation of assays as and when required.
- Complaint handling, analysis and action including resolving technical product / service issues.
- Provides remote (e.g. telephone, online) support to both Internal & External customers.
- Works with customers to identify their technical specifications and determine what documentation is required to incorporate the products into customer applications.
- Develops application notes that clearly describe how the products should be used in customers' target application.
- Develops and sustains effective cross-team communication and working relationships with colleagues.
- Manages the administrative part of marketing group activities in compliance with standard deadlines.
- Provides technical / scientific support during product evaluations & automation projects.
- Ensures compliance with the Code of Ethics, the Quality Management System, the Company Policies and the Corporate Procedures.
Skills & Qualifications
- Bachelor’s in Biomedical Science or Similar Experience in Clinical Diagnostics is a bonus
- Advantageous: Previous sales experience
- Advantageous: Previous experience as a Product / Application Specialist
- Good level of English
- MS Office
- SAP / C4C knowledge an advantage
- Apple & Google products
- 70% of travelling required with overnight stays