Field Service Engineer - UK & Ireland

Job Description

Location: UK & Ireland (Hybrid/On the road)

About the Role: We are seeking an experienced Field Service Engineer to join our dynamic team, responsible for the repair, service, installation, and maintenance of liquid handling solutions. The successful candidate will play a crucial role in supporting our customers.


  • Perform onsite service, installation, and breakdown repair of liquid handling and media preparation products, including manual, robotic and automated systems.
  • Provide remote technical support for customers via email, phone, and other methods.
  • Travel to customer sites for routine planned maintenance, installations, and breakdown repairs.
  • Utilise technical skills to troubleshoot and resolve issues promptly.
  • Mentorship and comprehensive training will be provided, including additional factory training in Europe and the USA.
  • Build and maintain relationships with existing and potential customers to drive business continuity.
  • Complete and submit all required paperwork in a timely and accurate manner.
  • Promote the company's brand and range of pipetting products.

Your background:

  • Minimum of 3 years of experience in a customer-facing field service engineering capacity, preferably with experience in high-value electronics or electro-mechanical capital equipment.
  • Qualification in engineering, electronics, or a science-based subject, to a minimum of HND/HNC level.
  • Experience and expertise in robotics, automation, and liquid handling technologies preferred.
  • Flexibility and willingness to travel throughout the UK and Ireland, including overnight stays.
  • Must hold a Full Clean UK driving license & be eligible to work in the UK and travel to the EU and USA.

Remuneration and Benefits:

  • Base Salary: £40K-£45K DOE
  • £500 per month car allowance
  • Competitive benefits package