Workshop Engineer/ Graduate engineer technician - Luton

Responsibilities:

• Perform preventative maintenance, calibration, and/or repairs on a diverse range of instruments in the workshop.
• Provide high-quality technical support to customers via telephone and email.
• Ensure accurate cost estimates are communicated to customers for all work conducted, along with managing purchase orders received.
• Complete service records and provide proper documentation for all work performed for customer reference.
• Take responsibility for and manage In-House support tickets to meet service KPIs.
• Conduct maintenance, functional checks, and repairs on demonstration and loan instruments.
• Accurately manage spare parts inventory by adhering to established processes and ensuring precise reporting.
• Maintain the workshop to ensure compliance with health and safety requirements and uphold a clean working environment.
• Collaborate effectively with other departments to ensure the smooth operation of the organization and high levels of service delivered to customers.

  Requirements:

• NVQ Level 3 or equivalent in electronics or electrical engineering disciplines.
• Preferred experience in maintaining complex and sensitive equipment.
• Background in customer service.
• High attention to detail.
• Self-motivated and driven to succeed.
• Fluent in English, both spoken and written.