Scientific Sales Administrator - South East England

Job Description

The Sales Administrator is accountable for quotation and sales enquiry functions for the Company as well as ensuring prompt responses to technical enquiries.

Duties & responsibilities

  • Receiving incoming sales enquiries by phone, email or fax.
  • Processing technical enquires or liaising to the suitable owner and ensuring swift follow up to meet customer forecast.
  • Looking through incoming web quote requests.
  • Preparing quotations for instrumentation, ensuring that all suitable specifications are included.
  • Take accountability for the sales enquiries email inbox.
  • Arranging for new accounts to be set up, communicating with Finance Department regarding customer accounts.
  • Communicating with the Finance department where required regarding customer accounts for current customers.
  • Communicating with internal Operations team and/or external suppliers, to ensure that the customer receives the best possible service at all times.
  • Dealing with all customer queries in a timely and professional manner.
  • Filing of correspondence, ensuring that customer records maintained at all times and that there are correct relevant audit trails.
  • Basic knowledge of the quality systems we have in place

Other duties may be required

Skills & Qualifications

  • Science qualification ideal but not required – customer base is in life science and materials science.
  • Sage 200 experience ideal but not required – full training given.
  • Excellent verbal and written communication skills, with a confident polite and efficient telephone manner.
  • Working understanding of Microsoft Office applications.
  • Passionate individual who is flexible and willing to learn continuous best practice
  • Ability to show initiative and positive attitude.
  • Excellent organisational, time management and attention to detail ability.
  • Comfortable in being able work alone and/or within a team environment, contributing and sharing best practices, resources and ideas in order to continually improve the customer experience.
  • Ability to efficiently manage customer networks, promptly responding to queries; ensuring promises are kept with the ability to confidently manage expectations.
  • Have the ability to work to set standards and procedures.