Product Specialist - Cambridge/East Midlands

Job Description

Our Technical services team are made up of Service Experts - technicians and scientists - who will be accountable for the customer support in order to give efficient support.

We have an excellent opportunity for an experienced biomedical scientist or application support Cambridge/scientist to join our Company as a Product Specialist – Applications. This exciting role is part of field support in the Company, accountable for technical service cover. This team plays a key part in the implementation of installation projects, troubleshooting investigations and system modifications, building strong customer networks to help deliver a high standard of service.

As a Product Specialist - Applications you will undertake a variety of user support functions, including:

  • Installation support
  • Laboratory scientist training
  • Troubleshooting and customer support
  • Software modifications and product maintenance
  • System optimization and consultancy
  • System setup and workflow design
  • Attend customer review meetings
  • Support on tender responses, product demonstrations, liaison and assistance with third party companies

You should be resilient, and tenacious. You strive under pressure, working effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines. With strong analytical skills, you are at ease working with technical, scientific and numeric information. You will be to working closely with the wider team and all other areas of the Company to provide excellent support for our customers.

You will be based in the central region of the UK (Ideally in the East around Peterborough or Cambridge) or willing to relocate with easy access to motorway links to allow travel across the mainland UK to support customers.

The Person

  • You need to possess a thorough understanding of the medical diagnostics industry and have experience in implementing best in class laboratory practices either from a hospital laboratory or at similar diagnostics solution providers
  • You will have the ability to provide effective support for pathology laboratory solutions and excel in the art of troubleshooting
  • The successful candidate should be motivated by exceeding customer expectations, with the capability of working with minimum supervision and managing your time effectively. You should take ownership and pride in your work and the ability to plan your work schedule and extensive travel arrangements autonomously

You will be required to maintain individual skills and technical understanding and develop a network with customers to enhance the reputation and professionalism of the Company.