This position plays a key role in supporting the overall success of the company by delivering efficient and professional internal and external customer service. The role requires a detail-oriented individual capable of handling a variety of tasks across multiple departments. Strong judgment, organizational skills, and the ability to remain calm and professional in diverse situations are essential.
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Support the achievement of service sales targets and profit margins
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Prepare and follow up on quotations via email and phone
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Manage tendering processes for service contracts
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Identify, contact, and develop new customer relationships
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Review client terms and conditions to minimize business risk
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Coordinate with manufacturing teams for delivery schedules and cost details
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Work with technical staff to obtain necessary information and drawings
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Analyse customer specifications to determine requirements
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Assist in the preparation of sales presentations
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Prioritize quotation requests and ensure timely responses
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Maintain CRM system for timely follow-up on new and renewing service contracts
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Update and manage service-related items within the accounting system
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Provide sales forecasts and prepare sales performance reports
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Collaborate with the marketing team to develop promotional materials for events, campaigns, and customer engagement
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Share relevant sales and contact information with marketing for outreach initiatives
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Work alongside the service team to enhance service sales and promote new product offerings
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Maintain and manage the existing customer database