Inside Sales Account Manager – Belgium

Job Description

The Role

In this exciting position, you will work alongside customers across all industry sectors to prospect, qualify and close opportunities within the allocated territory. To deliver on sales expectations the Inside Sales Account Manager will proactively make outbound calls and schedule customer visits in their allocated area, as well as organise incoming email and phone inquiries. This will involve growing remote networks with key users at priority accounts and nurturing large opportunities through a pipeline. The Inside Sales Account Manager will advertise and sell the full variety of the Company’s products, including instruments, pipettes, consumables, and services. This individual follows sales best practices to accomplish these goals, fostering a healthy, sustainable area by focusing on customer retention, growth, penetration, and continuing satisfaction. Leverages a multichannel environment to increase sales using distributor and dealer networks.

Duties & Responsibilities

  • Meets or exceeds established goals for sales volume, product mix, and new product and services awareness within the allocated territory.
  • Drives MLH sales (products including pipettes, benchtop equipment, consumables and services); finds, qualifies, and uses CRM to document complex instrumentation leads.
  • Prospects for possible business within target market sectors including customer outreach for qualified leads resulting from marketing campaigns/efforts.
  • Grow remote networks with key users at main accounts, call on established customer contacts, to make demand for the Company’s products and services. Tasks include product introduction and overviews, conducting displays, technical conferences, troubleshooting, visiting local and national exhibitions, and supplying the necessary follow-up and growth to make product and service sales. A small amount of travel will be needed from time to time.
  • Follows up sales leads, based on information supplied from other the Company’s sales reps, company exhibitions, marketing campaigns, telephone and website inquiries, and other sources.
  • Follows the Company’s Value Selling sales methods and best practices throughout entire sales cycle.
  • Submits and maintains correct monthly forecasts through Opportunity Management within Salesforce.com.
  • Maintains and updates territory data for accounts and key personnel within Salesforce.com
  • Works with technical service engineers and instrumentation application specialists to promote proactive sales, service and support approach within the assigned territory.
  • Creates quotations and pricing agreements, following pricing guidelines.
  • Partakes in well needed and recommended training sessions to maintain an in-depth technical and applications understanding of the Company’s Product Portfolio.
  • Works with service and support personnel to give post sale installation, training, and ongoing service contract support as required.
  • Collaborates with Corporate Accounts team on any Corporate Accounts within territory as required.
  • Trains, motivates, and works cooperatively with distributor and dealer reps when suitable, leverages networks to further penetrate key accounts.
  • Maintains current understanding of and gives updates in a timely manner on territory trends and duties, competitive products and pricing, and customer concerns regarding the Company’s products observed in the sector.

Skills and Qualifications

  • Degree in Life Sciences or a similar sector.
  • 3+years’ sales experience in a similar industry or combination of highly technical background and sales experience.
  • Fluent in English, Flemish and French is necessary.
  • Past experience of inside sales required.
  • Training in laboratory sciences and/or life sciences preferable.
  • Computer proficient.