Field Service Engineer
Midlands & South UK (Coventry, Leicester, Northampton region)
A leading provider of laboratory instrumentation and services is seeking a Field Service Engineer to join a successful and highly motivated team.
Based in the Midlands, you will support customers across the region and the South of the UK, delivering expert maintenance, calibration and repair services across a broad portfolio of advanced analytical technologies.
This is a varied and dynamic role working across multiple industries and applications. Full technical training will be provided to support your development and success.
Key Responsibilities
- Plan and perform preventative maintenance and calibration activities in line with company service standards, ensuring accurate documentation
- Diagnose faults and carry out instrument repairs at customer sites (or in-house where required), providing detailed service reports
- Deliver remote technical support via telephone and online channels to customers and internal teams
- Collaborate with the wider service team to support large, multi-instrument contracts, including travel and occasional overnight stays
- Maintain van stock to KPI standards, ensuring efficient replenishment and maximising first-time fix rates
- Ensure all tools and test equipment are maintained in a fully operational and calibrated condition
- Identify and generate sales leads for instruments and service opportunities during customer visits
- Accurately record service activities, communications and parts usage within the CRM system
Requirements
- HNC (or higher) in an Engineering discipline (Electronics preferred)
- Proven field service experience working with complex analytical instrumentation
- Experience working with systems involving compressed gases and potentially hazardous substances
- Ability to interpret scientific or analytical data and resolve technical queries
- Competence in the use of electronic test equipment
- Strong organisational skills with clear written and verbal communication
- IT literate, ideally with experience using CRM systems and proficient in MS Office
- Self-motivated, flexible and willing to travel, including occasional overnight stays
- Full, clean UK driving licence
What’s on Offer
- Competitive base salary plus company and performance-related bonus
- Company car
- Comprehensive benefits package
- Opportunities for career progression within a growing organisation