Field Service Engineer - Chester

Job Description

The Role

  • Supply service delivery support for all customer on analytical laboratory instrumentation
  • Maintain and coordinate daily functions
  • Advertise and maintain a high quality of service
  • Promote the brand and service capabilities of the company
  • Establish service delivery improvements in conjunction with team leads

Duties & Responsibilities

  • Perform routine/non routine PM/OQ and PQ
  • Perform equipment troubleshooting and breakdown repairs
  • Support other engineers when needed
  • Give technical support to customer queries
  • Give a conduct for customers and the teach support team
  • Fix incoming fault reports and recommend suitable measures:
  • Support customers by remote troubleshooting
  • If needed, request support from product specialists
  • Ensure prompt handling of customer complaints

Skills & Qualifications

  • Acts autonomous in the frame of Guidelines and directives
  • A proven track record of current good practice
  • +2 years Pharmaceutical Analytical Laboratory experience
  • Troubleshooting ability
  • Sign according to rule SOP AAW01.04 regarding signatures.