Technical Specialist - Oxford

Job Description

Duties & Responsibilities

Technical product support

  • Provision of first line support to customers and company employees for product information and application, including responding to telephone and email inquiries.
  • Update the company Technical Library.
  • Provide assistance for projects, MSC’s and tenders as required.
  • Demonstration of products and production of demonstration materials, assisting sales as required.
  • Provision of installation, breakdown and preventative maintenance cover, including all necessary documentation, as required and on time to meet department targets.
  • Investigation, documentation and resolution of customer complaints, including liaison with relevant suppliers, in a timely and professional manner.
  • Provision of customer feedback and market information to appropriate sales and marketing personnel, including information required for Managed Service Contract reports.

Training

  • Provide on-site or virtual product training for end users and employees as required.
  • Maintain product training materials for use in-house and for customer training.

Skills/The Person

  • Qualification to degree level in biomedical or life science, with laboratory experience.
  • Good communication, IT, organisational and time management skills.
  • Ability to work effectively with attention to detail and accuracy.
  • Must be able to work on own initiative and as part of a team.
  • Good at problem solving, logical thinking and strategic planning.