Sales Development Representative - Frankfurt

Job Description

The Role:

Sales support, helping in appointment setting, qualification, follow-up and proceeding of sales leads (including data formatting and CRM entry), forwarding incoming customer enquiries, helping with demonstration / exhibition planning and logistics, office-based support of sales / marketing campaigns.

Education:

Bachelors or related in molecular/ cell biology, life sciences, chemistry, or similar sector.

Experience:

  • 1-2 years laboratory experience in molecular biology, protein research, or a related discipline. Understanding of protein analysis, and similar instrumentation is a plus.
  • 2+ years of minimum lead production experience using the phone, email, and social media platforms.
  • Software: basic experience with different operating systems (Windows, Macintosh) and practical experience with basic Windows programs, e.g. Word, Outlook, Excel, PowerPoint.
  • Sales experience is desirable.

Skills:

  • Great communication skills in German and English (verbal/written) French would be a bonus, and strong interpersonal / customer service abilities.
  • Enjoys and works well with people as well as in a team. Presents a positive attitude.
  • Highly organised. Able to manage many tasks, prioritize and solve problems.
  • Results-driven and self-starter. Persistent and deeply motivated to keep moving forward regardless of rejection.
  • Demonstrated ability to communicate well via telephone.
  • High values, honesty, patience.
  • Occasional travel may be needed (US/Europe)

Duties & Responsibilities:

  • Help in scheduling Sales Consultant customer appointments.
  • Work alongside with Sales Enablement Manager in setting and achieving strategies for sales enablement Workflows: Build structure and train team on how to follow process favourably; Consistently grow and adjust approach to inbound/outbound lead processes in order to affect business outcome
  • Upkeep consistent, proactive customer contact for on-going sales of consumables, software and instrument service contracts, actively raising awareness of the Company’s portfolio and seeking referrals / sales prospects for Sales Consultant follow-up.
  • Working alongside with the Sales Consultants, managing instrument sales cycle, including lead-finding, customer qualification, organization of system trials / demonstrations, sales negotiation and closing.
  • Supply phone and written sales support for incoming customer inquests, including inbound lead qualification.
  • Screening of web pages, journals and other sources for sales leads.
  • Converting sales leads, including data formatting and CRM entry.
  • In-house sales support, to include CRM edits/ entry, reagent sampling/ follow-up, service contract renewals, quotation creation, etc.
  • Help in the business / logistics of vendor shows and system demonstrations where needed.
  • In-house support of periodic promotional duties as and when needed.
  • Maintain electronic and physical records of customer opt-ins and fully adhere with European General Data protection Regulation (GDPR).

General:

  • Support sales and marketing campaigns as needed.
  • General office maintenance.
  • Present sales updates, strategies and tasks at sales meetings and monthly teleconference.
  • Maintain and develop enough technical and sales skills to perform job function.
  • Other job related duties as needed.