Key Account Manager - East Anglia & Home Counties

Job Description

The role:

To develop, maintain and execute strategic and tactical key account plans.

To constantly establish and take opportunities to create potential key accounts and contacts whilst managing current and growing new business

Duties & Responsibilities:

  • To understand and implement key account management in order to tailor product and service solutions to meet the customer’s requirements.
  • To establish stakeholders across all business sectors within all appointed key accounts, developing networks with current contacts whilst growing possibilities.
  • To suitably organise all customer accounts by establishing both key accounts in a vital manner by implementing a business plan for each.
  • To suitably organise all customer accounts not seen as a Key Account.
  • To liaise regularly with the sales services team on duties with all accounts as appropriate.
  • To acquire and keep a thorough and up-to-date understanding of the relevant Company’s products and services so that the customer can be completely supported and the right solution to meet their requirements can be offered.
  • To accomplish forecast sales and margin targets by selling products from across the Company’s portfolio, up-keeping a balanced product range.
  • To work in agreement with the field force charter including:

- To accomplish specified number of customer calls.

- Maintaining clean and correct account and customer records on the company CRM system, recording tasks and call notes within 48 hours of each visit and planning with a minimum of two weeks in advance.

- Proactively organise expiring quotes, quote renewals, sample requests and follow-up, demo status and replies, making sure that the customer receives a fast, responsive service and avoid delays in order processing.

- Suitably answer to customer queries.

- To accomplish promptly all administrative duties, including planning and organising.

  • To establish and utilise other supporting tools needed to accomplish key account objectives where needed e.g. product management, and other identified Company personnel.
  • To supply constant customer and market feedback to the business to guide marketing planning and development of support materials.
  • To accomplish a thorough understanding of all competitor companies, their products and their duties in the key accounts. Making sure of proper dissemination of competitor intelligence suitably.

Other Tasks:

  • Participate at exhibitions
  • Participate at Sales Meetings
  • Arranging of sales forecasts
  • Compliance with all suitable requests
  • Willing to travel extensively
  • Partake in field training events

Skills & Qualifications:

  • Minimum of 4 year’s sales experience to the both the diagnostics and scientific sectors, specifically clinical, research and academic markets
  • Experience of calls/sales to customers within NHS (laboratories, clinicians, procurement), academia and industry.