Inside Sales Specialist - Oxford

Job Description

Key Responsibilities:

  • Lead generation and advancing the Company’s presence across the biotechnology sector
  • Use of CRM system to monitor client/sales data and produce/aid in creating sales analysis reports.
  • Up-keep diaries and organise meetings with clients and distributors.
  • Help with the growth and creation of marketing materials both within the Company’s current portfolio, as well as various products for the Precision Medicine field.
  • Assist with updating company webpages and social media content for marketing purposes.
  • Assist with analysis of web traffic to establish sales goals and improvements to websites.
  • Ad-hoc market research and general product research as required.
  • Monitor industry events and marketing opportunities.
  • Assist in creating the Company’s PR strategy and content.
  • Support the sales order method (New Lead creation to Sales order receipt)
  • Develop long term client relationships and account management.
  • Analysis and review of client sales information to identify sales trends.

Networking tasks

  • Supplying first class customer service to both current and possible clients
  • Give first line support for customers. Communicate with all Company staff to ensure satisfactory technical support is given to customers.
  • Networks management with new and long-term clients to foresee and identify future business requirements and build long-term networks.
  • Supply a customer centric technique whereby both current and potential customers develop a strong engagement with the Company.
  • Analysis and review of client sales information to establish sales trends.
  • Analysis and feedback of customer reviews
  • This position will increase to order sales drives within precision medicine.

Sales tasks

  • Up keeping the sales order method from new lead, through to quotations to sales order receipt, network building, engagement and repeat business.
  • Communicating with other departments to ensure efficient.
  • Sales order processing, post sales order receipt etc.
  • Maintain helpful client communications.
  • New lead creation: sourcing and contacting new leads to assess business opportunities and following these through as suitable.
  • Entering new leads onto the Company’s CRM (SAP Business One database) and maintaining contact with a focus for sales conversion
  • Push sales order processing through the Company’s CRM (SAP Business One Database)
  • Help with the development and production of marketing materials for the Company’s products and glycan analysis services

Extra tasks

  • Representing the business at conferences and events as needed.
  • Represent business development team at internal seminars providing relevant data analysis as required.
  • Any other responsibilities needed to efficiently carry out the job and support the Company.

Technical skills and knowledge:

  • Degree in life sciences or similar field essential
  • Proficient in IT particularly in using Outlook, Word, Excel and PowerPoint and other general office software and systems.
  • Understanding of SAP business one database ideal but not a necessary.

Personal skills:

  • Knowledge biological sciences/technical methods.
  • Excellent telephone manner and customer service skills
  • Attention to detail necessary to deliver constant high standards of work.
  • Great skills for correspondence writing, interpersonal and communication skills.
  • Excellent organisational skills and time management.
  • Proactive and helpful attitude.
  • Self-motivated and able to work independently with little supervision.
  • Team player comfortable with teamwork.
  • Professional person and outstanding client service skills.
  • Flexible and eager to take on various tasks as needed.